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Position: Zhangjiajie Tours, Wulingyuan Tours, Fenghuang Tours , Hunan Tours,Wulingyuan,Fenghuang>>Zhangjiajie History & Culture >>Terms & Conditions(四)>>Details  [BACK]
Terms & Conditions(四) Disclaimers

Health Requirements

Clients should familiarize themselves with any health requirement applicable to areas they intend to visit. The client is solely responsible for compliance with vaccination and other health requirements of governments in countries visited or transited. The Department of Health or medical practitioners will be able to assist with current health requirements and recommendations.


In accordance with the International Airline Regulations, the free baggage allowance for economy class passengers is 20kgs (44lbs) plus limited cabin luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Complaints and Claims

Should the client feel that a valid complaint or claim should be lodged or its service providers, the client hereby agrees to the following procedures and terms:

Should the client feel that a failure in performance or its suppliers has occurred, the client agrees to immediately inform the local service provider. At this time, the local service provider will endeavor to promptly resolve the matter of complaint and inform of the specific circumstances. Should the local service provider be unable to assist or be unavailable, the client agrees to contact by email or telephone. In the event of a claim of compensation, the client agrees to inform in writing within 30 days of the date of tour completion. Relevant receipts and substantiating evidence, must be attached to the letter of claim. will not be liable for any claims made later than 30 days after the date of tour completion.


Except to the extent that the law imposes a non-excludable liability:

(i) All bookings listed in this web site are accepted subject to the conditions of carriage and other conditions imposed by service providers used in each program or tour.

(ii) In compiling this web site has used information supplied to it by the operators of the relevant services. has endeavored to ensure that the information contained in this brochure is correct at the time of printing. However, accepts no responsibility or liability in respect of such information. does not accept any liability for any loss, damage, inconvenience, delay, injury, irregularity, accident, expense or negligence due to inaccuracy or mis-description or howsoever caused by or arising out of provision of services or failure to provide services.

(iii) accepts no responsibility for any negligence, loss, damage, omission, accident, detention, diversion or theft in regard to luggage or any personal belongings whatsoever.

(iv) will be exempt from all liability in respect of any event, negligent act, omission, death, accident, injury, sickness, irregularity, loss or damage whatsoever, howsoever and by whomsoever caused.

(v) The client acknowledges and agrees that he or she shall have no claim or cause of action against should any carrier, hotel or other service provider provide services which differ in any way from those specified on this web site or as outlined in pre-departure information. accepts no responsibility for losses or additional expenses due to delay in the provision of services by service providers howsoever those delays are caused. Neither does accept responsibility for changes to or the withdrawal of services by the service providers. makes all bookings and travel arrangements on your behalf on the express understanding that accommodation, travel arrangements or tours of China are solely under the control of China tourism bodies authorized by the China National Tourism Administration. is not liable for any act, omission, or default on the part of the operator, its servants, agents or contractors, or of any authorized body.


Any contract arising with the client shall be governed by the laws of the state of Illinois and any legal action arising therefrom shall be litigated only in the appropriate court having jurisdiction in the state.

Details of important consumer Terms & Conditions and Operator Responsibilities relevant to all tour arrangements and information contained in this web site are outlined above. It is essential that these conditions and responsibilities are carefully read and understood prior to making a booking. Additionally, details or particular tours described in this site may have altered since. Changes in airfares, operators’ tariffs and currency exchange rates may affect the price of particular tours. For these reasons, it is imperative that the client reconfirms all arrangements at the time of booking and prior to making payment.

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